Privacy Policy

RidgeText ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS-based AI assistant service ("Service").

1. Information We Collect

1.1 Information You Provide

When you register for RidgeText, we collect:

• Phone Number: Your mobile phone number for SMS communication
• Name: Your full name
• Email Address: Your email address (optional)
• Account Credentials: Password and account security information

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Number of text queries sent, subscription tier, account activity
• SMS Metadata: Message delivery status, timestamps, and message counts (but NOT message content tied to your identity)
• Device Information: Mobile carrier information

1.3 Anonymized Conversation Data

We collect anonymized question and answer data to improve our AI service quality. This data is stored separately from your personal information and cannot be linked back to you individually. Conversations are assigned random session IDs that are not connected to your user account.

2. How We Use Your Information

We use your information to:

• Provide the RidgeText service and respond to your text inquiries
• Send you AI-generated responses via SMS
• Process payments and manage your subscription
• Send service-related notifications (e.g., quota warnings, account updates)
• Improve our AI models and service quality through anonymized data analysis
• Comply with legal obligations
• Prevent fraud and maintain service security

4. Data Retention

4.1 Active Accounts

We retain your account information for as long as your account is active or as needed to provide you the Service.

4.2 Account Deletion

If you delete your account, we will anonymize your personal information within 30 days. However, we may retain certain data for longer periods if required by law (e.g., billing records for tax purposes are retained for 7 years).

4.3 Anonymized Data

Anonymized conversation data used for service improvement may be retained indefinitely, as it cannot be used to identify you.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Password Protection: Passwords are encrypted using industry-standard methods
• Access Controls: Strict access controls limit who can access your data
• Secure Infrastructure: Enterprise-grade cloud security protects your information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information through your account settings.

6.2 Opt-Out of SMS

You can opt out of receiving SMS messages at any time by texting STOP to our service number. This will unsubscribe you from the Service.

6.3 Delete Account

You can request account deletion through your account settings. Upon deletion, your personal information will be anonymized.

6.4 Data Portability

You have the right to request a copy of your personal data in a machine-readable format.

6.5 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of sales (we do not sell your data).

7. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Users

RidgeText is based in the United States. If you are accessing the Service from outside the United States, your information will be transferred to, stored, and processed in the United States.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via SMS or email. The "Last Updated" date at the top of this page indicates when this policy was last revised.